KWD Terms & Conditions


1. Quotations are based on the information that is provided by the client and include materials, labour, and parking. Once the work has commenced, the final price will be determined depending on K Wyatt Decorators (KWD) findings. i.e., if more time is needed or extra materials are required. If you require further work, an updated quote will be sent with the additional work, which must be approved in writing before the work is carried out. Although we will try our utmost to complete all the work within the original booking, we may have to look at other dates to complete any additional work.

2. Prior to beginning the work, we must have received payment of 25% of the original quotation (the deposit). If we have not received the deposit, then the date won’t be secured, and we reserve the right to postpone or cancel. Deposits are non-refundable except in special circumstances. Once your deposit has been received, you have agreed to the start date that is stated in writing. If you need to change the start date, we will need a minimum of 4 weeks notice from your original agreed start date so we have a chance to schedule in other work.

3. If the scope of work is amended to less than what was agreed upon in the original quotation, the original deposit will be retained as compensation for loss of earnings. A new quote will be issued with a new deposit request. We will use the original deposit amount to cover the new deposit request, and the remaining amount of the original deposit will be retained for loss of earnings. We reserve the right to decide whether the situation warrants a refund. We are flexible and understanding.

4. Unless specifically requested by the customer, the internal side of cabinets or doors is not included in the quotation. Similarly, radiators are not included in the quotation unless requested by the customer.

5. The client must either arrange parking themselves or pay the local daily cost. Clients are also liable to pay congestion charges at the current rate if the property is within the congestion charge zone.

6. It is the customer’s responsibility to settle deposits and the final invoice directly. This includes insurance work.

Products and Materials

7. Colour charts are sent to the customer once deposits have been paid. We require colour confirmation in writing (filling out the colour chart) no later than 5 business days prior to the agreed start date so the correct quantities can be ordered from the supplier in a timely manner.

8. Colour samples are to be purchased by KWD and can take up to 5 working days to be delivered to the customer. Up to three samples are included in the price, though the delivery charge is additional. The delivery charge will be added to the final invoice. Samples can be ordered once the deposit has been received.

9. If the customer requires more than one colour throughout, for the ceiling, walls, and woodwork, for example, in a different room, this will need to be updated on the quotation. Each colour change is £75 + VAT. Similarly, if the customer changes their choice of colours part way through the application, additional charges will be applied to the final invoice.

10. KWD is happy to use previously used paint supplied by the customer if the paint is in usable condition. Otherwise, KWD will supply all paint, and quotes are based on the trade paint. trade paint colour matches all popular brands. All quotations are based on two coats of trade paint, unless stated otherwise. If designer paints are requested, they may require additional coats, and this will need to be updated or agreed upon before the additional work is completed. Bold colours may require additional coats. The quantities of paint on the material list are estimated for the appropriate application method, i.e., brush, roller, or spray application.

11. KWD must provide the necessary preparation materials and surface protection; this is non-negotiable. Preparation and making good materials may include filler, caulk, and sandpaper. Protection of homeowner goods may include plastic drop-downs, floor protections, and tape. 12. Ceilings and walls that are protected prior to kitchen decoration will be prepared and touched up if the surface is damaged while removing the protection. Customer-supplied old paint will be used, or standard white primer will be used for touch-ups.

Customer Responsibilities

13. Customers are to arrange access to water, electricity, tool storage, and toilets for all jobs.

14. It is the clients’ responsibility to ensure any furniture and valuables are removed from the area where the work is being carried out. We do not take any responsibility for any damages or losses to the property if we are required to assist in moving furniture. If you require KWD to move furniture, this will need to be advised in advance, as this will take additional labour, which is charged at £50 + VAT per hour.

15. If we are doing work inside your kitchen or bathroom, you will need to make sure that the areas are clean and that you use the shower or bath no later than 2 hours before our arrival to ensure that the area is dry and ready for us to do our work.

16. For any work on interiors that has had new plaster applied by a plasterer of the customer’s choice, we will fill and make good of any minimal imperfections. However, if imperfections exceed this by around 5%, the plasterer will need to be called back by the customer to fix them, or an additional charge will be applied for us to complete the work. The same above will apply for any carpentry-related work carried out by a carpenter of the customer’s choice. This includes skirting boards, architraves, windows, furniture, kitchens, etc.

17. For any work that involves the restoration of leak damage, the actual leak must be resolved before any decoration work is carried out. KWD uses the best products to restore damaged areas; however, please be aware that these areas are repaired surfaces and will be finished to the
highest standard possible.

During Work

18. For exterior work, we check the weather the night before on the BBC Weather app to see if we will be able to work the next day on your project. We will inform you of the plan so that everything is as clear as possible. When working on exteriors, we will either do a full day or a minimum of half a day from morning until midday. For example; A. If it is raining the night before and/or the morning of, we will have to delay the work as the
surfaces will be wet and not suitable to work on.

B. If the rain starts in the afternoon, we will work from 8 a.m. until as long as the weather allows. 19. When sanding, we use the highest technology in dustless sanding equipment. Although we will do our utmost to keep all work areas clean and tidy, please be aware that dust will occur while working. All working areas will be cleaned during and at the end of the day. Tools will be kept neat and tidy in an agreed-upon area of your property.

20. We are not responsible for any damage made to the paintwork during or after the decorating process. Depending on the extent of the damage, we may decide to correct it for you at no extra cost; however, this is not included in our quote, and we reserve the right to make extra
charges for any correction work.

21. Before KWD is scheduled to begin, all work performed by other craftsmen must be completely finished. The customer is required to notify KWD at least two weeks prior to the start date if there are any delays with other tradesmen, as this will affect other customers’ start dates.

Final Invoicing

22. If the quoted work is planned to take more than 5 working days, partial payment of 25% is required at the end of each week. Like your deposit, we will send a payment request via email. We will then update your invoice and send a receipt for your records. We will send a breakdown of each payment and what dates are expected.

23. The final payment is to be made upon completion of the work. KWD does not accept cheques. Clients must be available on the day of completion to check over the work and make payment for all jobs. It is the client’s responsibility to make full payment of the invoice, which includes insurance work.

24. Payment is to be made no later than 7 working days. Any part of the invoice that remains unpaid will incur a late payment charge of £100 after every 30-day period. If payment is still not made within the 30-day period, we have the right to apply to start court proceedings or use a debt collection company to collect the outstanding balance.

Signing Off

25. KWD 5-Year Guarantee covers issues that may arise from the paint spraying process, such as paint reactions. The same 5-Year Guarantee also covers all workmanship failures. Once the work has been signed off, we cannot guarantee general wear and tear or any issues associated with wear and tear, nor does it cover chips, scratches, or any damage of any kind. i.e., movement of the building that causes cracks to appear or reappear. The guarantee does not cover kitchens that have been wrapped (any type of wrap) or laminated, unless confirmed otherwise by KWD. The guarantee does not cover any type of water damage. Non-related issues resulting from advised work that has not been completed by the company are not guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.

26. Waste removal is to be organised by the customer unless KWD is requested to do so. If waste is requested to be removed by KWD, there will be a minimum charge of £120+VAT to be taken to the local landfill.

27. We do not tolerate any abuse towards our staff, and we reserve the right to refuse or cancel any work that has been agreed upon on this basis.

By accepting the quotation, you agree to all our terms and conditions.

The director has the right to determine any further terms not listed above.